Returns and Refund Policy for Ebooks
At Mbuyazi Publishing we strive to ensure that every customer is satisfied with their purchase. If you have purchased an ebook from our platform and are not entirely satisfied with your purchase, we’re here to help.
Returns:
Due to the nature of digital products, we generally do not offer returns or exchanges on ebook purchases. Once you have downloaded or accessed the ebook, we are unable to accept returns.
However, if you encounter any issues with your ebook purchase, such as technical problems with downloading or accessing the content, please contact our customer support team at info@mbuyazi.org. We will work with you to resolve the issue promptly and ensure that you can access the ebook as intended.
Refunds:
Refunds for ebook purchases are considered on a case-by-case basis and are subject to the following conditions:
Quality Concerns: If you believe that the ebook you have purchased does not meet the quality standards advertised or contains significant errors or inaccuracies, you may request a refund. Please provide detailed feedback on the issues you have encountered to assist us in improving our products.
Duplicate Purchases: In the event that you accidentally purchase the same ebook multiple times, please contact us with proof of purchase for the duplicate transactions. We will review your request and issue a refund for the duplicate purchase(s) accordingly.
Unauthorized Purchases: If you believe that a purchase was made on your account without your authorization, please contact us immediately to report the issue. We will investigate the unauthorized transaction and take appropriate action, which may include issuing a refund if deemed necessary.
How to request a refund:
To request a refund or report any issues with your ebook purchase, please contact our customer support team at info@mbuyazi.org . Refund requests must be submitted within 3 days of the original purchase date.